Operational Module 1: Temporal Scope
The institutional return architecture at Lorquantix establishes a definitive framework spanning exactly thirty calendar days, initiating precisely from the recorded date of consumer shipment arrival. This designated operational sequence enforces clear jurisdictional adherence to consumer commerce expectations within Hong Kong. To secure processing approval, a user must transmit an official digital request before this temporal window closes permanently. Submissions originating outside this 30-day temporal matrix undergo automatic programmatic rejection by our storage servers.
Operational Module 2: Eligibility Thresholds
Product reversal parameters remain bounded by explicit condition categories. Our platform permits system processing only when an item arrives with clear logistical damage or when the physical package diverges entirely from the corporate order specifications. Lorquantix strictly denies any processing requests linked to a consumer change of mind or personal profile shifts after order completion. Individuals must check their selections completely before finalizing door payment. This clear separation protects downstream logistics and establishes stability across our single market retail operations within the borders of the Hong Kong Special Administrative Region.
Operational Module 3: Logistical Logistics
When an established discrepancy or physical deficit occurs, users must communicate with our logistical hub by forwarding a formal electronic notification to bags@lorquantix.com without delay. Our distribution management team immediately reviews the inbound file and coordinates an official courier pickup directly from the user residence. Lorquantix covers all logistics fees for these specific tasks, meaning consumers experience zero transport charges during the physical recovery phase. The item must rest within its original shipping parcel during the collection process, protecting it against secondary degradation during regional transport.
Operational Module 4: Evaluation Intervals
Once the returned package physically enters our primary corporate processing facility in Hong Kong, our specialized technicians implement a strict review window. This analysis requires exactly 24-hours to determine the internal and external physical stability of the item. This structural evaluation process maps out subsequent systemic directions, ensuring that every product undergoes consistent grading against inbound inventory sheets. Our team documents all physical metrics during this evaluation phase to prevent processing anomalies and preserve structural database consistency.
Operational Module 5: Resolution Pathways
Following the conclusion of the 24-hours evaluation interval, our platform opens two specific corporate options. If regional warehouse inventory volumes permit, our team schedules an immediate product replacement, shipping it directly to the designated consumer address at no extra cost. In scenarios where structural damage prevents physical refurbishment or when identical replacement items remain entirely unavailable across our active distribution hubs, our system initiates a complete fiscal refund sequence to satisfy the balance.
Operational Module 6: Transactional Mechanics
Because Lorquantix handles transactions using cash on delivery protocols exclusively, our digital commerce database does not collect, record, or retain consumer banking data during initial acquisitions. To complete a refund, our operations team communicates directly with the individual via electronic mail to compile their standard banking coordinates securely. This administrative request adheres to localized personal documentation standards and the structural limits of the Personal Data Privacy Ordinance . Consumers must transmit bank details to enable direct transfer.
Operational Module 7: Settlement Windows
Upon receiving the requested coordinates via secure communication channels, our administration executes a bank transfer to clear the transaction. The timeline required for these funds to reflect within the consumer profile spans 5 to 6 business days. This specific interval depends entirely on the processing speed, settlement clearing windows, and corporate protocols of the individual banking provider handling the inbound transfer. Lorquantix has no direct capacity to accelerate these external institutional timescales once our internal ledger reflects dispatch.
Operational Module 8: Structural Fees
Our organizational framework operates under clear transactional rules designed to minimize unnecessary consumer burdens during claims. Lorquantix applies a zero-surcharge standard across all returns. Consumers face no restocking fees, zero processing penalties, and no administrative chargebacks when processing incorrect or damaged shipments. Every dollar collected at the doorstep returns fully to the consumer bank account if a refund becomes necessary, ensuring total equity across our regional platform. All users must review these explicit modules prior to purchasing items to ensure complete structural alignment with our local transactional parameters within Hong Kong.
- Corporate Entity: Lorquantix
- Electronic Inbox: bags@lorquantix.com
- Jurisdiction: One Mong Kok Road Commercial Centre,1 Mong Kok Rd, Mong Kok, Hong Kong